Effective Date: 11.10.2024

At Whitemore Casinos Group, your privacy and the protection of your personal information are of the utmost importance to us. This Privacy Policy outlines the types of information we collect, how we use and protect that information, and your rights regarding your personal data. By visiting our websites or utilizing our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

Whitemore Casinos Group may collect the following types of personal information:

  • Personal Identification Information: This includes, but is not limited to, your name, email address, postal address, phone number, date of birth, and government-issued identification (where applicable).
  • Gaming Preferences and History: Information related to your gaming preferences, play patterns, betting activity, and gaming outcomes may be collected for better service and VIP experiences.
  • Financial Information: Payment information such as credit card details, bank information, and transaction history is collected for purchases or gaming deposits.
  • Device Information: We collect information about the devices you use to access our services, including the type of device, operating system, IP address, and browsing behavior.
  • Location Information: We may collect information about your geographic location, either provided by you or inferred from your device, to enhance your gaming experience and comply with legal requirements.

2. How We Use Your Information

Whitemore Casinos Group uses the personal information collected for the following purposes:

  • To Provide and Enhance Our Services: This includes processing transactions, facilitating gaming activities, responding to inquiries, and improving our website and casino experiences.
  • Personalized VIP Services: We use gaming history and preferences to offer tailored services and VIP benefits, including personalized recommendations, exclusive offers, and event invitations.
  • Marketing and Promotional Communications: With your consent, we may send you marketing materials, promotional offers, and event information based on your preferences and interests.
  • Legal Compliance and Security: We may use your information to comply with legal and regulatory requirements, detect and prevent fraud, and ensure the safety and security of our facilities and users.

3. Sharing Your Information

Whitemore Casinos Group does not sell your personal information to third parties. However, we may share your information in the following situations:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in delivering services, such as payment processing, event management, or IT support. These service providers are bound by strict confidentiality agreements.
  • Legal Requirements: We may disclose your information to comply with applicable laws, regulations, court orders, or government requests.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, in accordance with this Privacy Policy.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our websites and tailor our services to your preferences. Cookies may collect information about your browsing behavior, including pages viewed, clicks made, and items of interest.

  • Types of Cookies Used:
    • Essential Cookies: Necessary for the operation of our websites and services.
    • Performance Cookies: Help us understand how visitors interact with our sites to improve user experience.
    • Functional Cookies: Allow us to remember your preferences for a more personalized experience.
    • Targeting Cookies: Used to deliver relevant advertising based on your interests.

You can manage your cookie preferences in your browser settings, although disabling cookies may affect your experience on our site.

5. Data Security

Whitemore Casinos Group employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure payment gateways, and restricted access to data. Despite these efforts, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access: You may request details of the personal information we hold about you.
  • Right to Correct: You can request corrections to any inaccuracies in your personal data.
  • Right to Delete: You may request the deletion of your personal information, subject to certain legal and regulatory exceptions.
  • Right to Withdraw Consent: You can withdraw your consent to receive marketing communications at any time.
  • Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format.
  • Right to Restrict Processing: You can request that we limit how we use your personal data.

To exercise any of these rights, please contact us at support@whitemorecasinogroup.com.

7. Children’s Privacy

Whitemore Casinos Group does not knowingly collect personal information from individuals under the age of 18. Our services are designed for adults aged 18 or older. If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately, and we will take appropriate steps to delete such information.

8. International Data Transfers

Whitemore Casinos Group operates globally, and your personal information may be transferred to, stored, or processed in countries outside of your own. When transferring data internationally, we ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational needs. We encourage you to review this page periodically for the latest information on our privacy practices. Changes will take effect on the date posted, and your continued use of our services after such changes will constitute your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please contact us at:

Whitemore Casinos Group
support@whitemorecasinogroup.com

This Privacy Policy is intended to provide transparency into our data collection and protection practices. At Whitemore Casinos Group, we are committed to safeguarding your privacy and ensuring that your personal information is treated with the utmost respect and care.